This video demonstrates thorough cleaning of the pet fountain's water pump. We recommend doing this every 1-2 weeks

How often should I clean the pet fountain and the pump?

We recommend cleaning the pet water dispenser and pump every week

Where can I get the replacement filters and sponges？

We sell them on our store, search for B0BLQKMPBW or replacement filters to purchase, the filters are ONLY Use for pet Fountain series

How frequently does the filters need to be replaced?

For the health of your pets, please change the filter every 1-2 weeks. In extreme cases, after cleaning and drying the filter thoroughly, it can be used for another 3-5 times

How to clean the water pump?

Please refer to the user manual for cleaning guide. The MOST IMPORTANT STEP is to remove the impeller inside the pump and carefully clean both the impeller and its slot, as these two components are often the primary causes of water pump failures

What should I do if the water fountain is dispensing a low amount of water or dispensing no water at all?

1. Check if the water level reaches the minimum level and make sure to refill the water to the maximum level

2. Remove the water pump for a thorough cleaning

Product description

How to Clean and Maintain The Water Pump